To create an account, follow these steps:

• Go to the Create an Account page by clicking on this link. Fill up the boxes to sign up for an account.

Note: If this doesn’t answer your question, please contact us via the form.

To retrieve a forgotten password, you can click this link. You will then be prompted to enter your Email Address. Once you select Submit, an auto-generated email is sent with a "reset password" link. When you select the Reset Password link, you will be directed to the Reset password page. Here you can input and save your new password.

Note: If this doesn’t answer your question, please contact us via the form.

To modify your account information online, click this link and enter your username and password. Once logged in, click the profile icon located on the upper right corner of the screen and select "Account Details."

Note: If this doesn’t answer your question, please contact us via the form.

To place an order, please follow these steps:

1. Select Item(s)

- After spotting an item you like, select your preferred color (if available) and indicate quantity. Proceed by clicking "Add to cart" or "Buy it Now."

2. Review Item(s) in Cart

- If you changed your mind about an item and want to remove it, go to your cart order and click "Remove" on the product image's right side.

3. Check Out

- Once you have all your preferred item(s) in the cart, click "Check Out."

Input a voucher code (if you have one), your shipping option and address, payment method, and billing information.

4. Confirm Order

- After reviewing your order, scroll to the bottom of the page, then click "Pay Now" to submit your order.

You should receive an email confirming your order within a couple of hours. We'll get in touch again after one or two days when your package is out for delivery.

Note: If this doesn’t answer your question, please contact us via the form.

You can only use one discount/voucher code at a time. Be sure your code has been applied before submitting your order. 

Discount code(s) do not apply on Sale or Clearance Items, taxes, shipping and cannot be combined with any other offers. Select products may be excluded from discounts.

Note: If this doesn’t answer your question, please contact us via the form.

You can order as Guest. Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout. Just make sure you provide a valid email address.

Note: If this doesn’t answer your question, please contact us via the form.

We accept Credit Card payments through our secure payment gateway. We currently accept:

• Visa, Mastercard, American Express, Discover, JCB
• Apple Pay
• Google Pay
• Paypal

Note: If this doesn’t answer your question, please contact us via the form.

All Orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

Shipment method:

1. Standard Shipping

• Price: $8.5
• Estimated delivery time: 3-5 business days

2. Expedited Shipping

• Price: $12.5
• Estimated delivery time: 2-4 business days

Overnight delivery is only available for Orders with delivery addresses within the continental United States.

No worries! Contact us right away and we'll help guide you through the process  to send the item back.

Send us an email via this form and we'll get back to you as soon as we can.

Did you pick the wrong color, or was the style not working for you? We're sorry to hear that.

If your item(s) have been purchased directly from the NewEleven website within the last (14) days, we can process a return label for you. We accept returns of items purchased from the NewEleven website within (14) days for a refund minus any shipping fees.

Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the NewEleven website.

To request a return, please contact with us.

The product didn't work out, or was the style not working for you? No worries, if your product was purchased from the NewEleven website within the last (14) days, we can help with the refund.

• Returned item(s) must be unused, undamaged, and returned in its original packaging.
• Refunds will be returned to the original form of payment. It should reflect on their next billing cycle.
• If your product was purchased from another retailer, you'd need to request a refund from that retailer.

To request a refund, please contact us and a member of our team will be in touch shortly. 

Once you click Check Out, your order begins processing and cannot be changed or cancelled. When you receive your order, you may return the order using our Return Policy.

Note: If this doesn’t answer your question, please contact us via the form.

The cup is dishwasher safe.

Wooden kitchenware products indeed require more care to maintain their pristine condition, we encourage you to follow these tips for cleaning:

• Soak in Diluted Chlorine Bleach, Tea Tree Oil, and Water Mixture or White Vinegar
• Scrub with Salt and Lemon
• Spray with Hydrogen Peroxide Solution

Of course. You can buy them at link: Replacement Lid - Pack off 2 Lids